Refund & Rescheduling Policy

1. Scope

This policy applies to professional fees paid directly to Embassy of Education. It does not apply to government visa fees, university fees, test fees, courier charges, travel bookings, legal-professional fees, education-loan charges or any other third-party payment.

2. Consultation bookings

• A consultation is confirmed only after the required payment and written confirmation.
• One rescheduling request may be allowed without additional professional fee when received at least 24 hours before the appointment, subject to availability.
• Cancellations received at least 48 hours before the appointment may be eligible for refund after deduction of non-recoverable payment-processing charges.
• Cancellations within 48 hours, late arrival that prevents the session, or failure to attend are normally non-refundable because professional time has been reserved.
• If Embassy of Education cancels and cannot offer a reasonable alternative, the consultation fee will be refunded or credited, at the client’s choice.

3. Diagnostic audits and document-review services

• A full refund may be considered only when the client cancels before document review, research, analysis or consultation work has begun.
• Once the team has started reviewing documents, mapping the case, preparing notes or allocating specialist time, fees become non-refundable to the extent of work performed.
• If the service is discontinued by Embassy of Education for reasons not caused by the client, any clearly unearned portion may be refunded or credited after internal review.
• A conclusion that the client should not reapply yet does not make the audit unsuccessful and is not a basis for refund.

4. Comprehensive programmes

Longer engagements should define milestones and payment stages in the written proposal. Fees for completed milestones are non-refundable. If the client terminates before a future milestone begins, any prepaid unearned amount will be handled according to the signed engagement terms.

5. Client-caused delay or non-cooperation

Refunds are not available when work cannot proceed because the client provides false or incomplete information, fails to supply required documents, misses deadlines, stops responding, requests unlawful conduct or changes plans after professional work has begun.

6. Duplicate or incorrect payments

Verified duplicate payments or clear payment errors will be refunded to the original payment method after reconciliation and deduction only of unavoidable payment-provider charges, where applicable.

7. Third-party decisions

No refund is due solely because a visa, admission, scholarship, loan, appointment or other third-party decision is unfavourable. Professional fees compensate the agreed advisory work and do not purchase a guaranteed outcome.

8. Refund request process

Send a written request to embassyofedu@gmail.com with the client name, invoice or payment reference, service purchased, payment date and reason. Approved refunds will be processed to the original payment method within the timeframe confirmed after review.

9. Engagement-specific terms

If a signed proposal, invoice or engagement letter contains service-specific cancellation or refund terms, those written terms prevail over this general policy.